Job Description

As an LVMH Beauty West Coast Retail Manager, you will be a key leader responsible for driving the success of select LVMH beauty brands, including Givenchy, Kenzo, Benefit, Acqua di Parma, and Loewe, within a designated West Coast USA + CANADA territory. Locations are but not limited to Dallas, Hawaii, Houston, Las Vegas, Los Angeles, San Francisco, Seattle, Vancouver. Brand responsibility, retailers and retail network is subject to change based on needs of the business. As Retail Manager, you are in charge of the development of LVMH Beauty Brand business within your portfolio of airports/doors and you drive your retail teams towards collective and individual success. A true business strategist, you analyze and devise multi-faceted action plans to enable your teams to reach their POS objectives. You will manage all sales activities in alignment with the company’s vision and values, focusing on achieving ambitious sell-out results and upholding brand image. This role requires a dynamic individual who can lead, inspire, and strategically manage retail operations to deliver outstanding customer experiences and drive sustained growth in an airport environment.

ESSENTIAL DUTIES AND JOB RESPONSIBILITIES

Retail Management

• Work closely with key retail operators to ensure seamless business operations, including inventory management, sales performance, and superior customer service.
• Consolidate sell-out objectives for the region and, in collaboration with Area Managers, adjust yearly targets by store and location.
• Establish and communicate a retail strategy aligned with business ambitions, defining priorities for store visits, team coaching, and optimization levers (training, contests, bonus schemes, animations).
• Centralize, review, and communicate monthly performance, challenges, local opportunities, competitive landscape, and regional progress, adjusting actions as needed.
• Ensure optimal stock rotation by working at both store level and with Area Managers, implementing new processes if necessary.
• Maximize performance through animation processes, managing relationships with Trade Marketing, Retail, and Training teams for proper preparation and execution in stores.
• Propose and implement processes or tools to maximize retail team performance and resources in collaboration with the Retail department.

Business Performance:

• Define, track, and analyze key performance indicators (KPIs) related to sales, customer experience, and team performance, recommending corrective actions to drive growth.
• Provide a regional perspective with a specific focus on top doors and selected potential stores, offering insightful feedback.
• Stay informed about market trends, competitor activities, and customer preferences to inform business strategies and product offerings.

Visual Merchandising:

• Ensure the implementation of in-store visual merchandising aligns with brand guidelines and develops teams' understanding and operational autonomy for maintenance and merchandising intelligence.
• Control and coach on the execution and adjustment of retail standards (grooming/attitude, BC shifts/planning, merchandising checklist, daily/weekly briefs including target management, challenges/KPIs).

Team Leadership, Training, and Development:

• Lead, coach, and develop store teams (airport/counter managers, Beauty Consultants, generics, promoters) to achieve sales targets and deliver outstanding customer experiences.
• Recruit, train, and motivate staff to foster retail growth, ensuring a qualitative service is delivered to customers.
• Develop the retail team at all levels, collaborating closely with training to build short-to-mid-term development plans.
• Lead and develop the regional retail team, communicating strategically and coaching on necessary aspects, guaranteeing respect for corporate rules and understanding of brand standards and values.
• Define training needs by Beauty Consultant, ensure correct training, and build a team of specialists in key doors.
• Develop and execute, with the help of airport managers, a pool of counter services.
• Define on-counter activities to sustain sell-out performance outside of animations.

Reporting:

• Reporting/Communication Liaison: Provide monthly updates/reports to Area Manager covering all aspects of the business. The monthly report is both quantitative as well as qualitative .

Travel Required:

• Territory includes, but is not limited to: Dallas, Hawaii, Houston, Las Vegas, Los Angeles, San Francisco, Seattle, Vancouver
• 50% Travel Required

Experience Requirement:

• Minimum of 3 years of experience in a similar retail management role, with at least 2 years in a leadership capacity.
• Bachelor's degree preferred.

Skills & Attributes:

• A curious, creative, dynamic, and proactive personality, autonomous and able to multitask while respecting deadlines.
• Strong passion for beauty with in-depth knowledge of current trends and the competitive landscape.
• Excellent communication and negotiation skills.
• Strong leadership and people management capabilities, with proven experience in building and motivating effective teams.
• Service-oriented mindset with an ability to pay attention to every detail and continuously seek improvements.
• Self-motivated and a team player.

Language:

• Must be fluent in English, Spanish or French is a plus.

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