Job Title: Helpdesk Support Technician (Level 1)
Location: Charlotte, NC (Onsite / Hybrid options available)
Type: Contract-to-Hire / Full-time
Overview
We are seeking a Level 1 Helpdesk Support Technician to join a growing IT team supporting end users across desktop, laptop, and mobile environments. The ideal candidate will have a passion for technology, strong troubleshooting skills, and a customer-first attitude. This position provides the foundation for future growth into systems, networking, or cybersecurity roles.
Key Responsibilities
• Serve as the first point of contact for IT support requests via phone, email, or ticketing system.
• Diagnose and resolve hardware, software, and network connectivity issues for desktops, laptops, and peripherals.
• Perform password resets, user account management, and basic Active Directory administration.
• Support Windows 10/11, Microsoft 365 (O365/M365), and basic VPN connectivity issues.
• Escalate complex incidents to Level 2 or specialized teams following standard escalation procedures.
• Document issues, solutions, and troubleshooting steps accurately within the ticketing system (ServiceNow, Jira, or equivalent).
• Assist with onboarding/offboarding, including device setup, email configuration, and access provisioning.
• Maintain professionalism and provide exceptional customer service to end users at all times.
• Participate in routine system maintenance tasks and contribute to continuous improvement initiatives.
Required Skills & Experience
1–2 years of experience in IT support, service desk, or technical assistance (or equivalent internship/training experience).
Working knowledge of:
• Windows 10/11
• Microsoft 365 / Office 365 / Outlook
• Active Directory & password resets
• Remote desktop tools (RDP, AnyDesk, TeamViewer)
• Basic networking (DNS, DHCP, VPN)
• Excellent communication, problem-solving, and customer service skills.
• Ability to multitask and prioritize in a fast-paced environment.
Preferred Qualifications
• CompTIA A+ or Network+ certification.
• Experience with ServiceNow, Remedy, or Jira ticketing platforms.
• Exposure to macOS or mobile device support.
• Strong interest in IT career progression (systems admin, cybersecurity, or cloud)
...s/batters in accordance with company provided formula for such items as; yeast raised dough, cake donuts, muffins, cookies and/or icings. There are multiple tasks that must be performed in this job during a shift, and most of them are required each shift. Job rotation...
...class experience.Position: As we continue to grow we would love to have you be a part of it all. We are hiring immediately for Appointment Setters in your area. Looking for an individual eager to learn about how Solar works and describe the benefits to homeowners. Must...
...Position:- Oracle Applications Technical Lead , Location:- Jersey City, NJ / Plano, TX , Duration:- Full Time Position, Job Description: Must Have Technical/Functional Skills Primary Skill: Oracle Applications Technical, PLSQL, BI Publisher Reports. Hands...
...Pride Health is hiring a Sterile Processing Coordinator to support one of our client in Elmhurst, IL 60126. This 13 Weeks Contract focuses on ensuring patient safety by maintaining the highest standards of instrument cleanliness, assembly accuracy, and quality assurance...
JOB HOURS: Monday - Friday 9am - 5pm JOB LOCATION:6055 E Washington Blvd.Commerce, CA 90040 JOB OVERVIEW Source One Payment Solutions offers an array of merchant services, supplying credit card processing terminals, POS systems, Virtual Gateways, and other processing...